Any standard On To The Next product may be returned by the original purchaser within 14 days of the date of purchase for a full price refund if the item is returned in its original unaltered condition.
The customer should e-mail to obtain a return authorization and return freight must be prepaid.
A copy of the invoice and a letter of explanation including name, address, and phone number should be enclosed with the return.
After a returned item is received and inspected at On To The Next, a credit or refund will be issued. Items returned after 14 days will not be accepted.
Any products which have been modified or damaged by the customer will not be accepted for return and there are no returns on any special order or discounted items.